Custom Fit Ts&Cs
Cancellation Policy
At Nine by Nine Golf Studio we understand that schedules can change. To provide the best service to all our customers, we have implemented the following cancellation policy:
1. Cancellation Notice
- 7 days’ Notice Required: We kindly ask that you provide at least 7 days’ notice if you need to cancel or reschedule your appointment. This allows us to offer your slot to another customer.
2. Cancellation Fees
- More than 7 days’ Notice: Cancellations made more than 7 days before the appointment will receive a 100% refund.
- Less than 7 days Notice, more than 48 Hours: Cancellations made less than 7 days before and more than 48 hours before the appointment will incur a cancellation fee of 50%.
- Less than 48 Hours’ Notice: Cancellations made less than 48 hours before the appointment will incur a cancellation fee of 100%.
- No-Shows: Clients who do not show up for their scheduled appointment without prior notice will be charged the full session fee.
3. Rescheduling:
- Free Rescheduling: Appointments can be rescheduled without any charge if done at least 48 hours in advance.
- Late Rescheduling: Rescheduling requests made less than 48 hours before the appointment will be subject to a rescheduling fee of £25.
4. Refunds:
- Refund Requests: Refunds for sessions cancelled within the appropriate time frame will be processed within 3-5 working days.
5. Emergency Cancellations:
- We understand that emergencies happen. If you need to cancel due to an emergency, please contact us as soon as possible. We will evaluate each situation on a case-by-case basis.
- If the cancellation or reschedule is within the chargeable period but is due to reasons outside of your control, your charge or fee may be waivered.
6. Contact Information: To cancel or reschedule your appointment, please contact us at [email protected] or call 02039 955638
By scheduling an appointment with Nine by Nine Golf, you agree to this cancellation policy. We appreciate your understanding and cooperation.
Thank you for choosing Nine by Nine Golf for your golf fitting needs.